🛡️Insurance🇿🇦 Pan-African

Claims paid in minutes, not weeks.

A microinsurance provider uses Africall for policy sales, claims intake with photo evidence, and AI-assisted fraud screening.

<10 min

Simple claim payout

−45%

Fraud loss

+3.4x

Policy sales

1.8M

Policies sold

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The challenge

What wasn't working

Smallholder farmers and gig workers needed insurance but couldn't navigate forms. Claims took 21 days. Fraud was rising.

The Africall setup

What we configured

WhatsApp policy sales with mobile-money premium collection.
Claims via photo + voice description; AI triages and pays simple claims instantly.
Fraud-risk scoring on every claim with reviewer queue for high-risk.

Modules deployed

AI Agents Omnichannel Inbox Digital KYC Ticketing Analytics

Channels

WhatsApp Voice USSD

Languages

Swahili isiZulu Afrikaans English French

Customer journey

How it flows, end-to-end

1
Buy policy in WhatsApp
KYC + mobile money, done in 3 mins.
2
File a claim
Voice + photo, geo-tagged.
3
AI triage
Pays simple claims; flags fraud-risk for review.
4
Payout
Mobile money direct to claimant.

"Customers don't fear insurance anymore — they trust it because they see the payout."

Nomvula D.

Chief Claims Officer · Pamoja Insure

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