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🩺Healthcare Network🇹🇿 Tanzania · Uganda

Patients booked, triaged and followed up — at scale.

A private hospital group uses Africall for appointment booking, AI symptom triage, lab-result delivery and post-discharge follow-up across 23 clinics.

−71%
No-shows
23
Clinics live
<2 min
Booking time
94%
CSAT
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The challenge

What wasn't working

Phones rang unanswered. No-show rates hit 34%. Lab results were collected in person, causing crowding. Follow-up was manual.

The Africall setup

What we configured

  • AI booking agent on WhatsApp handles scheduling + reminders.
  • Symptom-triage bot routes urgent cases to the on-call doctor.
  • Encrypted lab-result delivery via WhatsApp with patient PIN.
Modules deployed
AI Agents Voice & Calls Omnichannel Inbox CRM 360 OTP & Messaging
Channels
WhatsApp Voice SMS
Languages
Swahili English Luganda
Customer journey

How it flows, end-to-end

  1. 1
    Patient WhatsApps clinic
    AI books based on doctor availability.
  2. 2
    Reminders 24h + 2h
    Confirmation reduces no-shows.
  3. 3
    Lab result ready
    Encrypted PDF delivered with PIN.
  4. 4
    Follow-up nudge
    Automated check-in 3 days post-discharge.

"Our doctors see more patients, our patients wait less. Everyone wins."

Dr. James K.
Group Medical Director · Baraka Health Group
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