🎓Education & EdTech🇺🇬 East Africa

Every student supported, every term.

A distance-learning university supports 80,000 students with AI tutors, fee reminders, exam scheduling and counsellor escalation through Africall.

−28%

Dropout rate

80k

Students

24/7

AI tutor

+19%

Fee collection

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The challenge

What wasn't working

Students dropped out due to lack of support. Fee reminders bounced. Counsellors were overwhelmed.

The Africall setup

What we configured

AI tutor answers course questions 24/7 with citation back to course material.
Fee reminders via SMS + WhatsApp with mobile-money payment links.
At-risk-student detection escalates to human counsellor.

Modules deployed

AI Agents Omnichannel Inbox OTP & Messaging Analytics Ticketing

Channels

WhatsApp SMS Voice Web chat

Languages

English Swahili Luganda

Customer journey

How it flows, end-to-end

1
Student asks a question
AI tutor cites course material and explains.
2
Stuck? Escalate
Routed to teaching assistant on duty.
3
Fee due
WhatsApp reminder with M-Pesa payment link.
4
At-risk flag
Counsellor reaches out proactively.

"We retain students we used to lose. The AI tutor is always patient."

Prof. Stella W.

Vice-Chancellor · Elimu Open University

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Every citizen reached, every case tracked.

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